This article explains the information that you need to recover your serial number or installer to reinstall your product.
Lost serial number
- First, find the original email address that you used when you purchased the app.
- Then, submit a ticket including that email address and your full name to our support team.
If you lost your installer
To reinstall PC or Mac apps purchased from visiblebody.com, or provided by your college:
- First, use one of the links below to download the app you purchased.
- Then, run the installer.
- After you launch the app, use the serial number provided in your email, or by your institution, to activate it.