Here are refund guidelines by store.
- PC or Mac purchases made on our web store: Open a ticket to request a refund.
- The Google Play store processes refunds at their store. Follow the instructions on their refund page.
- For iOS App Store or Mac App Store purchases you can 'report a problem' from the email receipt you received.
- For Windows Store purchases, see the Downloadable Software section of this article on the Microsoft support center.