PC or Mac purchases from our website follow an installation process that includes authenticating the purchase on our servers.
If you are installing your purchase on a computer without internet access, you need to get an Authorization Code to complete the install and unlock the app.
Offline activation instructions:
- When the app tries to connect to our authentication servers and fails you will see a screen that provides a request code. Write down the Request Code provided.
- Locate the Serial number provided with your purchase receipt.
- Using a device with internet access, find your app on the Activation List below and follow that link. You will be directed to our activation server where you can get an Authorization Code.
- Enter the serial number, and Request Code and select "Get License Code."
- You will be given a License Code. Write this down.
- Return to the computer with the installer, and where asked for the Authorization Code, enter the License Code provided.
Continue the activation process. If you have any trouble submit a ticket.
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