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Troubleshooting and Support (iPhone)

Tap the “More” button in the bottom menu bar to access Help text, watch a Tutorial, contact Visible Body, or visit the Visible Body Store. You can also access the Tutorial and Store from the Home screen.

Troubleshooting tips:

I’m having trouble occasionally with the app slowing down or crashing on my iPhone. What can I do?

This app combines high-definition 3D graphics with extensive interactive functionality. Both are demanding of the iPhone’s memory and processor.

Quitting other apps, power-cycling your device, or resetting your device should improve functionality.

To quit other apps, double-click the “Home” button on the bottom of your iPhone to reveal all running apps. Then, tap and hold on one of the app icons in the bottom bar. When the red circle with the minus sign appears, tap that circle to quit the app.

When you’re done quitting all running apps, tap the “Home” button twice to go back to the Home screen.

To power-cycle your device, press and hold the “Sleep/Wake” button on top of your iPhone until the “slide to power off” arrow appears. Slide the arrow to the right. After waiting a few seconds, press and hold the “Sleep/Wake” button to power on your iPhone again.

To reset your device, press and hold the “Sleep/Wake” button and the “Home” button at the same time for at least 10 seconds, until the Apple logo appears.

When I search for “knee,” the only search return is “Patella (knee cap).” How do I view the entire knee?

The search function returns results for individual structures, like patella, not for body regions or joints made from more than one structure. Choose the Region Views section on the Home screen to access groups of structures that form a region or a joint. In this case, tap on the “Pelvis/Lower Limb” in the Region Views menu and then tap on the “Knee I” or “Knee II” thumbnail to launch a View showing the entire knee area.

It can take a long time to add an entire group of structures. Is there a faster way?

Use the breadcrumb trail located at the top of the screen. A symbol expands (+) or collapses (-) the breadcrumb trail that displays hierarchical information about the structure, including the anatomical system to which it belongs. To select any of the larger groupings, expand the breadcrumb trail and then tap once on the desired grouping. For example, to add all the structures of the axial skeleton to a 3D View showing the skull, select part of the skull, expand the breadcrumb trail, and tap on “Axial.” To add the complete skeleton, tap on “Skeletal System.”

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