Web software including Chrome, Safari, Edge browsers are moving away from using cookies. This can block the integration between Courseware and a Learning Management System (Canvas, Blackboard, Schoology, and D2L); Courseware uses cookies to keep instructors and students signed in between the two platforms.
The VB team is working on a solution. In the meantime, this article includes three options that can fix the issue.
If you see an error message when trying to access Courseware through Canvas, Blackboard, Schoology, or D2L, try these fixes:
- Allow third-party cookies (cross-site tracking) for the LMS domain (e.g. instructure.com for Canvas). Here is how if you are using the Chrome browser.
- Switch to another browser. Courseware supports Safari, Chrome, and Edge.
- The institution can reconfigure the LMS integration so it launches Courseware outside of the LMS window.
Any customers needing additional support can contact us here.