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Site License troubleshooting guide

Launch issues

Launching Visible Body via a web browser is not as fast as expected. What can I do?

The first time you launch the application, your browser will automatically download our highly detailed anatomical models. This download can take several minutes to complete, depending on the speed of your internet connection. 

First, confirm your computer meets the minimum system requirements.

Second, confirm you have a reliable high-speed internet connection.

Broadband Cable, DSL, or other wired connections: There are many websites from internet providers and third parties available to test internet speeds. A few popular ones are listed below.

Wi-Fi: Network and signal strengths can be extremely variable depending on hardware configuration, interference, number of devices connected to the network, and activity. Reboot your modem and router and turn off other devices to ensure optimal performance.

A wired connection is best.

Lastly, check the size of your browser cache.

If your browser cache is large enough, you may not need to download the anatomy files when
you return to the app. Here are instructions to increase the browser cache size. We recommend
a browser cache size of at least 350 MB.

Safari

  • Safari does not have an option for increasing the cache size. It should handle the caching appropriately.

Firefox (Windows)

  1. Click on Tools > Options > Advanced.
  2. Click Network tab.
  3. Under Cached Web Content select Override automatic cache management.
  4. Enter the size of memory you want to allocate. We recommend at least 350MB.
  5. Close the Options tab in the browser.

Firefox (Mac)

  1. Click Firefox > Preferences > Advanced.
  2. Click Network tab.
  3. Under Cached Web Content select Override automatic cache management.
  4. Enter the size of memory you want to allocate. We recommend at least 350MB.
  5. Close the window.

Internet Explorer (legacy support)

Internet Explorer legacy support: The 2018 versions of Human Anatomy Atlas, Muscle Premium, and Anatomy & Physiology do not run on Internet Explorer. This information on Internet Explorer is provided for legacy apps (web apps released before 2018).

  1. Click Tool icon (Gear icon upper right of the browser).
  2. Click Internet options.
  3. In General tab, under Browsing History, click Settings.
  4. In Temporary Internet Files tab, select automatically, and enter the size of memory you want to allocate. We recommend at least 350MB.
  5. Click OK, and save your changes, then click OK

Performance issues

Performance while running Visible Body via a web browser is not as fast as expected. What can I do?

First, confirm your computer meets the minimum system requirements.

Second, exit other applications

Visible Body apps are resource-intensive. To get the best possible performance, please exit/quit other applications/programs before you launch.

Third, try hiding structures you don’t need.

You can also try hiding body systems and objects that you don’t need to view -- performance improves with fewer visible objects in the viewing area.

Out of memory error

I receive an out-of-memory error when I launch the WebGL version. What can I do?

First, confirm your computer meets the minimum system requirements.

Second, exit other applications.

Visible Body apps are resource-intensive. To get the best possible performance, please exit/quit other applications/programs before you launch.

Third, close your browser.

Close your browser, including all open tabs and windows, and re-open it.

Lastly, restart your computer.

Browser doesn't support WebGL

When I launch a Visible Body app via a web browser, I see the message, “You need a browser which supports WebGL to run this content.”

First, check that your browser supports WebGL. If not, please use one of these browsers: Firefox, Chrome, Safari (v8 or later).

Second, visit get.webgl.org

If get.webgl.org indicates that WebGL is not currently working in your browser, please follow the support links. For most browsers there will be details on updating your graphics card driver.

Third, if you are using Firefox, check the Configuration Editor.

  1. Type about:config into your address bar.
  2. Search for gfx.crash-guard.status.glcontext.
  3. If the value of gfx.crash-guard.status.glcontext is not 2, then set the value to 2.
  4. Restart your browser.

EZProxy

How do I update my EZProxy configuration?

Proxy customers using EZProxy must update their configuration file to allow the Visible Body applications to load properly. Here are the steps:

  1. Add the following line to the EZProxy configuration file: NeverProxy cdn.visiblebody.com Note: This is a global setting (not part of a stanza). It is generally set above the stanzas in the configuration file.
  2. After changing the configuration file, restart EZProxy.

What stanza should I use for EZProxy?

Here is an example stanza for EZProxy that you can copy and paste:

T Visible Body Human Anatomy Atlas
U http://atlas.visiblebody.com
DJ visiblebody.com
Option AllowSendGZip

Internet Explorer and Unity Web Plug-In support

Why do you no longer support Internet Explorer or the Unity WebPlayer plug-in? How do I provide support to customers who accessed the previous versions of the web apps using IE and/ or the Unity Plug-In?

Unity has ended support for its WebPlayer plug-in and now relies on WebGL, which is supported by the latest versions of Firefox, Chrome, and Safari. Over 85% of users at institutions that currently subscribe to our web apps are already on web browsers that support WebGL.

32-bit computers do not support WebGL. The 2018 versions of our apps do not support Internet Explorer. Any customer with users on IE or 32-bit computers can direct these users to the last bullet on the launch page for the 2018 apps. That link reads “My computer cannot run this update of the app. Where can I access the previous version?” and gives access to a previous version of the app.

Mobile access

How do I activate my app?

In addition to web versions of apps, Visible Body offers Android and iOS versions of apps. They can be accessed from the Google Play and Apple iTunes stores. Direct links are provided to customers on the app launch pages. Follow these instructions to download and activate mobile apps. 

  1. Go to the launch page for the web app.
  2. Find and click/tap on the link for the mobile apps.
  3. If the institution has included mobile apps in their purchase, download links to mobile apps appear on this page.
  4. Use those links to download the apps to a mobile device.
  5. Follow the instructions for on campus or off campus activation provided on the page. 

Mobile performance

Using the apps on a mobile device is not as fast as expected. What can I do?

First, confirm your computer meets the minimum system requirements.

Second, try hiding structures you don’t need.

You can try hiding body systems and objects that you don’t need to view. Performance
improves with fewer visible objects in the viewing area.

Finally, maximize your system’s resources for best Visible Body performance on a mobile device: Quit other apps, power-cycle your device, or reset it.

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