This support article is provided to assist legacy customers.
This article is for subscribers to Human Anatomy Atlas 2023＋who are interested in learning how to manage their account. This article covers how to create an account, purchase access, log in, change subscription type, and cancel a subscription.
Create an Account and Purchase Access
Follow the steps below to create a Visible Body account and subscribe to Human Anatomy Atlas 2023＋.
- Select “Subscribe now.”
- Type your email address and confirm it.
- Tell us a little about yourself.
- Create a password and confirm it.
Now that you have an account, follow these steps to subscribe:
- After signing in or creating your account, you will be prompted to start a monthly or annual subscription.
- You may be asked to sign in to your Apple ID on this device if you are not already signed in.
- Then you will be redirected to the App Store for iOS or Google Play store for Android where you will complete your payment information.
- Once you've filled out your payment information, you will have full access to all of the apps in Human Anatomy Atlas 2023＋ and Web Suite.
- You will be billed automatically depending on the subscription period you have chosen. For more information on managing your subscription, look here.
Log in to Human Anatomy Atlas 2023＋
After creating your account, log back into the app by following these simple steps:
- Go to your home screen and select Human Anatomy Atlas 2023＋.
- Enter your email address and password.
Note: Your account will be automatically logged in until you sign out.
Cross-Platform Access to Web Suite
Your subscription to Human Anatomy Atlas 2023 + on mobile unlocks access to Web Suite on a browser. You can log in with the same email and password used above.
See what is available in Web Suite here.
Cancel my Subscription
Human Anatomy Atlas 2023＋is an auto-renewing product. If you do not want your subscription to auto-renew, you can manage your account through the App Store for iOS or Google Play Store for Android.
Follow these steps:
For Apple Store:
- Open Settings.
- Select your Apple ID.
- Select Subscription.
- Select Human Anatomy Atlas 2023＋.
- Select Cancel Subscription at the bottom of the page.
For Google Play:
- Open the Google Play app.
- At the top right, select the profile icon.
- Select Payments & subscriptions and then select Subscriptions.
- Select the subscription you want to cancel.
- Select Cancel subscription.
- You can re-activate your subscription by logging into your Visible Body account in the app and following the prompted instructions.
- A canceled subscription does not immediately cancel your access to Human Anatomy Atlas 2023＋. Your account will remain active until the end of the subscription period you initially purchased.
- The Apple Store and Google Play Store do not offer partial refunds on purchases.
If you still have questions, please submit a ticket.
Trouble Purchasing a Subscription on Your Mobile Device?
If the Google Play account or Apple ID being used on your device has already purchased a subscription, but the Visible Body account you are signing in with is not the same Visible Body account that was used at the time of original purchase, there may be a conflict.
- If you have already purchased a subscription, please sign in using the same Visible Body account that was used at the time of your original purchase.
- If you haven’t purchased a subscription for this Visible Body account, please try signing in to your device using a different Google Play account or Apple ID and try to make the in-app subscription purchase again.
- If you still have questions, please submit a ticket.