This article is for librarians who need to support students, faculty, and staff accessing Visible Body Suite through the institution’s site license subscription. The information here assumes that VB Suite Site License has been set up by the Visible Body Fulfillment Team and IT professionals at your institution.
After speaking with a Visible Body Education Team representative and purchasing VB Suite Site License for your affiliates, there are two ways for students, faculty, and staff to access and create an account. Either by using your institution’s proxy or by being on your institution’s network.
Once an account has been set up through the institution's proxy or network, VB Suite can be accessed from any computer at https://websuite.visiblebody.com
For a video walkthrough of what is included with an institutional site license subscription follow this link.
On-campus & off-campus access
Proxy access is for anyone off-campus or not in the IP range of the institution’s network. The steps to sign up, create an account, and start using Visible Body Suite using off-campus access can be found in this article.
IP range setup is for anyone on-campus and logged in to your institution’s network. The steps to sign up, create an account, and start using VB Suite through IP range validation can be found in this article.
The account creation article clarifies that because they are logged in through the proxy or through a school's IP address, the account creation process will bypass the purchase screen. If they see a purchase screen they are directed to contact support.
After Account Creation
After account creation is complete, users are brought to Visible Body Suite Portal. There they can VB Suite web, as well as other resources. They can also get instructions for downloading and unlocking VB Suite mobile.
If students need additional help getting started, share this page.
Error messages and troubleshooting
Most connection or access issues can be solved by logging in while connected to the institution's network.
If a Visible Body Suite Site License user whose access has expired tries signing in to VB Suite, but they are not on your institution’s network or using your institution’s proxy, they'll receive this error message:
- Instruct the user to sign in to their VB Suite account while connected to the institution’s network or using the institution’s proxy. If they need further assistance with refreshing their access have them contact support.
If the institution's site license has expired, users who try to access VB Suite using their account will see this error message:
- If the institution's site license expires users will be given a 7-day grace period to access VB Suite. After that, they will see an offer to purchase VB Suite individually.
Renewing site license access
If you would like to extend the institution's site license access to VB Suite, please contact your Visible Body Education Team Representative.